MLS Violations

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MLS integrity is a priority at ABoR. To assist MLS subscribers in following the Rules and Regulations, ABoR regularly communicates information regarding MLS rules in its publications, on ABoR.com, during Lunch & Learn sessions, and during office visits. Penalties are assigned to those who violate the Rules and Regulations.

The rules most often overlooked by MLS subscribers are:
mls_violation

  • Unauthorized use of MLS tools
  • Non-compliance of "Internet Remarks" policy
  • Not including photos with listings
  • Pending over four months
  • Incorrect/incomplete information

 

Discovering MLS Violations

MLS violations are discovered in various ways. Regular reports are performed by ABoR staff, but peers are the best resource for detecting inconsistencies. If you discover a listing containing invalid information, please contact the listing agent or broker first. By working together, we can improve the quality of the MLS. Agents may also report violations anonymously to betterdata@abor.com or to the MLS staff at 512-454-7636.

Notice of MLS violation will be sent to the agent and broker by email, U.S. mail, or the appropriate method within 10 days of discovery. Failure to correct the violation within the time frame indicated in the notice will result in additional fines.

Resolving a Fine

If you receive a fine for an MLS violation, there are three options for resolving the fine:

  1. Pay the fine
    • Pay online at ABoR.com.
    • Call ABoR at 512-454-7636 and pay with a credit card over the telephone.
    • Mail your check or money order payment by check or money order, made payable to:
      Austin Board of REALTORS®
      4800 Spicewood Springs Road
      Austin, TX 78759
      Include the invoice number of the fine statement on the check or money order.
  2. Appeal the fine. Send a letter or email to the ACTRIS Board of Directors stating your fine, the reason you should not be penalized, including any supporting documentation, and the invoice number. Your Designated REALTOR® must also sign the letter for the appeal to be valid.
    • Mail to: MLS Operations Committee
      4800 Spicewood Springs Road
      Austin, TX 78759.
    • Email: betterdata@abor.com

Your fine appeal will be placed on the agenda to be reviewed at the next ACTRIS Committee meeting. After the meeting, you will be notified in writing of the outcome of your fine appeal.

 

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