COVID-19 Update: ABoR Suspends Lockbox Facilitation and REALTOR® Store Sales

As you may have seen earlier, shelter-in-place orders will be issued tomorrow, March 24, for residents within the City of Austin and Travis County. We are actively working to find out if real estate will be included as an essential business as part of these orders, and will update you as soon as we know more.

In advance of this announcement, ABoR contacted Austin City Council and the Travis County Commissioners Court, urging that real estate be counted as an essential business in any local shelter-in-place order issued. Specifically, this includes residential real estate closings and transfers, residential lease execution and renewal, and residential property management.

Regardless of the decision, please be aware that ABoR will not be able to facilitate lockbox and REALTOR® Store sales as long as a shelter-in-place order is in effect. That said, you will still be able to receive remote support for your existing products by emailing

We are doing everything we can to protect our industry and your business during this unprecedented time. In addition to our COVID-19 Resource Page, here are some helpful resources we've created for you:

This morning, CEO Emily Chenevert interviewed David Jones, Senior Associate Counsel with Texas REALTORS®, regarding frequently asked questions about the new COVID-19 Contract Addendum and how/when it should be used.
Our ACTRIS MLS team compiled a list of best practices for showing and marketing listings in lieu of holding open houses.
Our Advocacy team compiled a list of recommendations for leasing and property managers in light of COVID-19.

Please continue to comment on the ABoR Engage Portal with any questions or concerns. Your input directly impacts the resources and information we are producing for you, so let us know how we can help.


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