Summer is just around the corner and with it comes the sizzling hot prospect of showings and sales. That's right, slather on the sunblock and grab those riders because it's time to sell that house that's been keeping you up late at night. You know the one.
Being a sensible agent, you've probably already read over the "Showing Instructions" in ACTRIS. But imagine arriving at a showing only to realize you forgot to call ahead. You recall seeing "Call First - Go," it simply slipped your mind. It happens of course, but you don't want to get a reputation for being inconsiderate. At the end of the day, your reputation is your business. Maintain credibility and become a master of showing etiquette with these helpful tips.
1. Communication is Everything
Communication is a big part of the job. Whether you're scheduling appointments or notifying a client of a delay, be sure to always, ALWAYS notify others well in advance of your ETA. Regardless of whether they respond in kind, allow for as much time as is humanly possible. You want to allow the owner enough time to kennel Rex the Doberman, don’t you?
A courtesy call can go a long way in helping you build rapport with both clients and agents alike. Remember to check the "Showing Instructions" in the MLS. If you see "Call First - Go," do your due diligence and phone the listing agent and/or occupant ahead of time. No approval or response is necessary beyond that, though, a voicemail will convey that you put forth the effort.
2. Respect Boundaries & Space
Make your presence known if you're showing a residence that's occupied. Knock on the door, ask before using the bathroom, and, if provided, wear protective booties to avoid tracking grime indoors. Additionally, make sure no one gets separated from your group. After all, you are responsible for anyone you bring on to the premises.
Similarly, inform occupants when your showing has ended and let them know when you will be leaving. No one likes being caught off guard. If you want to avoid knowing whether an occupant is a boxers or briefs kind of guy, you should follow this tip to a T.
3. Be Considerate of Colleagues
Upon leaving a showing, remember to leave things exactly as you found them. Turn off any lights you may have used while touring the property, close the blinds, and remember to return the house key to the lockbox or to its respective place. Whatever you do, DO NOT leave the key in the door.
Many times showing etiquette is neglected or altogether forgotten. Still, taking a few minutes to call a listing agent prior to a showing or simply communicating an otherwise overlooked detail reinforces that you’re a professional. For more on mastering the art of showing etiquette, go to NAR.com.